Furnace Hills Coffee… Our Story
Furnace Hills Coffee Company has a commitment to hire people that are developmentally disabled. Our first employee, Erin Baldwin, has Down Syndrome. Although she is challenged in how she lives her life in a number of areas, she loves to roast coffee and is doing a great job as well. That’s why our phrase, “Special coffee roasted by special people” is true. Our goal is to hire more developmentally disabled people as our roasting company grows.
Who We Are:
We were founded in 2010, and are a gourmet specialty coffee business located in the Furnace Hills of Westminster, Maryland. Every day, we fulfill our customers wishes by supplying them with freshly roasted bags of specialty coffee and delivering it right to their doorsteps.
What We Do:
From the far away regions of Ethiopia, to the shade covered mountain slopes of Hunduras, we look far and wide to gather the highest quality beans from around the world. We freshly roast our coffee, package it in vacum-sealed valve bags, and immediately ship it to you. This is how we ensure that you receive your coffee in the freshest condition possible.
Why We Do What We Do:
A cup of coffee is more than just a caffeine jolt; it is an experience that should be savored one sip after the next. This is why we are dedicated to providing our customers with only the best available.
A Growing Passion:
We set out with a resolve to change the expectations of coffee, and as the years go by, we began to craft our own blends and offer more coffees from different regions of the world.
Now, with an ever growing selection of coffees from different regions of the world, and our very own specially crafted blends, we are dedicated to providing you, our customers, and coffee fanatics alike, with gourmet coffee that will exceed your expectations. Our passion continues to grow as we continuously seek new ways to cater to your needs; no matter how much we grow, we promise to always do right by you because you are important to us! Our customers are what makes our world go ’round!
Excellent Customer Service!
Does it seem that customer service is a lost art?
Not Here at Furnace Hills Coffee!
Here at Furnace Hills Coffee, we pride ourselves in being different from other coffee companies. It is important that each of our customers is treated as an individual when it comes to their orders. Our intent is to create relationships that will keep you happy and to be a company that you tell your friends about. Our Customer Service Representatives are on call Monday through Friday 8:00am-5:30pm EST (Eastern Standard Time) to answer any of your questions. We will be glad to assist you in any way we can to ensure that you are completely satisfied with our products.
If you’d like to give us a call: (443) 821-0310
Or, email us at CustomerRelations@FurnaceHillsCoffee.com.
We will provide you with the highest level of customer service possible because we understand that our real business is you!
71 W. Main Street
Westminster, Maryland 21158